Most of us are familiar with Robotic Process Automation (RPA) and Augmented Reality (AR). Augmented Process Automation (APA) sits somewhere between the two.
Robotic Process Automation is a software robot, as the name suggests, that automatically processes information from existing IT systems. A typical example of RPA is handling applications and approving or rejecting them based on defined criteria. RPA can replace a lot of human work that follows repetitive, rule-based processes and involves one or more user interfaces for managing data.
Augmented Reality adds computer-generated content into the user experience in an interactive, real-time way. While AR shines in the gaming industry — Pokémon GO comes to mind — it’s also gaining ground in more traditional enterprises. For example, maintenance workers can follow live instructions or get remote support using AR.
Augmented Process Automation gives users a hand in working with multiple, complex IT systems. APA solutions consolidate information and present it in a user-friendly way. They can carry out complex actions on the user’s behalf by accessing several user interfaces at once. APA often uses Artificial Intelligence to generate smart suggestions for the user to consider.
At Taskey Solutions (the company behind Timetabs), we believe in the future of Augmented Process Automation. The world is full of disconnected systems with complicated user interfaces. Often, these systems hold related — or even overlapping — data that needs to be analyzed intelligently. Still, the final decisions must remain in the user’s hands. Take doctors, for example, who work with cumbersome patient systems, medical records, and electronic prescriptions. APA can boost their performance and make their work more meaningful.
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